Shipping policy
Hemlock Mountain Outdoors
Thank you for shopping with Hemlock Mountain Outdoors. The information below explains how and when your order will ship.
Order Processing
Most Hemlock Mountain Outdoors gear is handmade to order. Made-to-order and custom items generally ship within 4โ6 weeks, depending on current workload and material availability.
In-stock items typically ship within 1โ3 business days.
If your order contains both in-stock and made-to-order items, your order may ship together once all items are completed unless otherwise requested.
Shipping Rates
We offer free shipping on orders over $90 within the contiguous United States.
For orders that do not qualify for free shipping, shipping rates are calculated at checkout based on the rates provided by the selected carrier (UPS or USPS), package weight, and destination.
Some items, such as merchandise fulfilled through print-on-demand services, may ship separately and are not included in free shipping promotions.
Shipping Times
Estimated delivery times after shipment:
- East Coast: 1โ3 business days
- Midwest: 2โ4 business days
- West Coast: 3โ5 business days
Shipping times are estimates and are not guaranteed.
Carriers
We primarily ship using UPS and USPS. All shipments include tracking information.
Tracking Information
You will receive a tracking number by email once your order ships. Please allow up to 24 hours for tracking information to update.
Incorrect Shipping Addresses
Customers are responsible for providing the correct shipping address. If a package is returned due to an incorrect address, additional shipping charges may be required to resend the package.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at
support@hemlockmountainoutdoors.com
and we will work with the shipping carrier to resolve the issue.
Questions
If you have any questions about your order or shipping times, please contact us at
support@hemlockmountainoutdoors.com