Lead Times & Shipping
Ready Made / In-Stock Items
Ready Made and in-stock items typically ship within 3–5 business days.
These items are already completed and ready to ship, though processing times may vary slightly depending on order volume and holidays.
Current Production Lead Times
Hemlock Mountain Outdoors gear is handmade in small batches and built to order.
Current estimated production times are:
- Hammocks: 4–6 weeks
- Tarps: 4–6 weeks
- Quilts: 4–6 weeks
- Accessories: Typically 5–10 business days
- Merch / Print-on-Demand Items: Typically 5–10 business days
Lead times may vary depending on current workload, seasonal demand, sales volume, and material availability.
Whenever possible, I try to keep the most commonly used fabrics and materials in stock to help reduce wait times and speed up production.
Shipping Information
Customers may select their preferred shipping option during checkout based on availability in their area.
Available carriers may include:
- UPS
- USPS
- FedEx
Shipping options, delivery estimates, tracking, insurance, and signature confirmation availability will vary depending on the carrier and service selected at checkout.
International shipping is available for many destinations.
Free Shipping
Orders over $90 USD qualify for free shipping within the contiguous United States.
The free shipping threshold applies after discounts are applied.
Merchandise fulfilled by Print-on-Demand partners may not qualify for free shipping promotions.
Combined Orders
Orders containing multiple handmade items will typically ship together once the entire order is complete.
If you would prefer items to ship separately, please contact us after placing your order and we will do our best to accommodate the request.
Print-on-Demand merch items are fulfilled separately by third-party printing partners and may arrive independently from handmade gear orders.
Material Availability & Delays
While I work hard to maintain material inventory, there may occasionally be delays caused by temporary fabric or material shortages.
If this happens, I will contact you directly to discuss available options, which may include:
- Waiting for the material to return to stock
- Selecting an alternative material or color
- Receiving a refund for the affected item
Communication is important to me, and I will always do my best to keep customers informed throughout the process.
International Orders
International customers are responsible for any applicable import taxes, duties, customs fees, or brokerage charges required by their country or shipping provider.
These fees are not included in product or shipping prices charged by Hemlock Mountain Outdoors.
Lost or Delayed Packages
If a package appears lost, delayed, or marked as delivered but cannot be located, customers should first contact the shipping carrier directly.
Most shipments include carrier-provided insurance coverage up to $100 depending on the selected shipping service.
I will gladly help however I can to assist with tracking information, carrier claims, or documentation when needed.
Questions?
If you have questions about lead times, shipping, or an existing order, please contact Hemlock Mountain Outdoors through the contact page on the website: