Frequently Asked Questions

Gear that is "Made to order" means that when you place your order, the following happens:

• Materials including - fabric, bug netting, cordage or other components is ordered from our suppliers.
• Once we have received the materials your gear is made, just for you.
• When your gear is made, it get's shipped to you.

This is done due to the amount of gear, fabric and component options available, and limited storage space.

Sometimes, yes!

Smaller items such as DragonSnares, Face Masks, Suspensions, PackHangers and Pouches are most often in stock, or the materials are already stocked and can be made quickly, depending on order volume, same day.

Short answer is, maybe.

If you want a color or fabric that you don't see listed or is noted in the product description as being phased out, Contact Us for availability.

Materials are constantly changing, and sometimes manufactures discontinue colors or fabric weights. Most times we are given generous advance notice and can put notifications on the product pages. For most materials we have several backup suppliers that have the same or similar options. In the case of a color you don't see available, we'll do what we can to find it for you.

When factoring lead times we consider the following:

• Current order volume. Since our gear is made to order, the more orders we have the longer it can take.
• Delivery time of materials. This can vary depending on supplier, holidays, availability or other circumstances.
• Complexity of order. It's faster to make 2 pouches than 2 hammocks and 2 tarps.

Generally, it takes about 2-3 weeks from order date to the day we ship an order for items that we don't have the materials in stock for. If order volume is high, we will adjust that timeframe accordingly.

If Lead Times are not shown on our Lead Times page, such as during the current COVID-19 situation, that means we can't accurately estimate times. During COVID many of our suppliers are running at minimum capacity, their suppliers and manufactures are just as hindered. Our build times aren't any slower, but material delivery times have increase by 2-4 times what they normally are. If you need gear immediately please Contact Us and we'll see what, if anything, we can do to expedite the process.

Some items, like face masks show in stock quantities based on the amount of available materials we have on hand to make them. During COVID it has been difficult to find the same materials for masks twice. A lot of times once those materials are sold out they aren't retocked for extended times, if at all.

The in stock quantity indicates that enough of the material selected is in stock here and it can be fulfilled. Once we run out of the cotton fabrics for masks, we can't guarantee that we will be able to restock it. 

At Hemlock Mountain Outdoors we take your personal information seriously. We know it's not easy to spend on outdoor gear when you have to wait for it, and we appreciate every order!

With that being said, if our system indicates any issue with payment, usually credit card information not matching, we investigate it immediately. Our system does automated checks to verify that all the information matches what your card provider has on record. 

• We will contact you if we think there is a minor issue, like a typo in an address
• If the information cannot be verified or too many red flags are raised, the order will be cancelled and your card will be refunded. The order can be resubmitted with the correct information.

Cancellation of an order is a pain, we know, but we'd rather be safe than sorry. We know all to well how hard it can be getting money back after the fact if the order wasn't placed by you. 

You may have noticed that some product pages product options look and operate slightly differently. With some, when an option is changed the Price Listed changes with it, and others the price change is listed as additional charges below the options:

Example of price changing with option selection:

Example of additional charges listed under options:

The reason for the difference is actually pretty simple. By default, the shopping cart software we use only allows for 3 options per product, with those options totaling no more than 99 variants. For products that have 4 or more options, or a lot of color combinations we use an add-on to the shopping cart that allows for more variants and slightly changes the look of the options section of a page.

CoyotePack and CoyotePack X hammocks are 11 feet long if laid out flat. The ridgeline is approximately 110 inches (9' 2") long. CoyotePack Custom hammocks can be ordered in any reasonable length.

Weight limits are determined by the fabric used. CoyotePack Hammocks  are made with 1.6oz HyperD XL Ripstop Nylon which has a weight limit of 300 pounds. CoyotePack X Hammocks are made with 1.7oz MTN XL Hybrid Ripstop Nylon and have a weight limit of 400 pounds. If you are looking for a higher weight limit please contact us about a CoyotePack Custom and we will find the right fabrics to suite your needs.

We use Camp Nano carabiners for our hammocks, they have... in our opinion, an unmatched strength to weight ratio. They however are not cheap. Just 2 carabiners cost near the same as the materials for an entire Cinch Buckle Suspension. 

Hemlock Mountain Outdoors is a very small business... 1 person to be exact. CoyotePacks take the longest of any current product to make. While I would love to have a bunch in stock (although I am working towards that) I prioritize current orders over stock at hand. Keep an eye on our Ready to Ship page for in stock hammocks.

The CoyotePack, RedTail and WestRim hammocks are all symmetrical lay hammocks meaning that it doesn't matter which way you position yourself in the hammock (head right/feet left or head left/feet right) you will get the same lay.

Simply, size. WestRim 9 is designed as a day hammock. 9 feet long and approximately 58' wide. Not to say you couldn't camp in one if that was the size you were looking for. The WestRim 11 is, you guessed it, 11 feet long and approximately 74" wide and is available with an optional ridgeline. Neither has an attached bug net but can be used with our cocoon style bugnet.

Our 3/4 position pocket on the WestRim Hammocks is placed about 3/4 of the way to one end of the hammock body. This allows for easy access to the pocket while laying in the hammock, when traditional "center positioned" may be just too far away and keeps the pocket out of the way while sitting in the hammock with your legs out one side when traditional "center positioned" pockets wind up either right between your legs or right behind your head. 

The 3/4 position pocket is not used as the stuff sack, the WestRim Hammocks use a ridgeline mounted, slotted stuff sack.

When Hemlock Mountain Outdoors launched our netless hammocks went by different names depending on length -  ThruHiker, BackPacker & BaseCamp. They were basic hammocks with no suspension and an attached stuff sack/pocket. I was contemplating either making a change to the design or just dropping them all together. While on an overnight backpacking trip to the Grand Canyon of Pennsylvania (Pine Creek Gorge) one of my friends I was hiking with asked about a day hammock. While hiking I started to visualize the layout of a new netless hammock which became the WestRim Series.... the trail we were hiking? The West Rim Trail, of course!

The WestRim, CoyotePack and RedTail hammocks are all symmetrical lay hammocks meaning that it doesn't matter which way you position yourself in the hammock(head right/feet left or head left/feet right)you will get the same lay.

    

Size: RedTail Hammocks are 10 feet long and approximately 58" wide. CoyotePacks are 11'x~74"

Net: RedTail Hammocks netting unzips on both sides, but not all the way around, and designed to stow away on the ridgeline. CoyotePacks netting unzips all the way to one end at tuck up into the end cap.

Weights: RedTail Hammocks are designed to be lighter and come in a standard 300lb limit version and a 200lb limit UL version. CoyotePacks come in a 300lb standard version and a 400lb X version.

Cost: The standard RedTail was designed with price in mind, coming in at under $100 for a full netted camping hammock with an included suspension. The RedTail UL, due to the cost of the lighter materials unfortunately carries a higher price tag. 

Yes!

The ridgeline on RedTail Hammocks is still able to be used to hang other gear from. However, when the net it stowed up on the ridgeline you can't slide anything hanging from end to end.

The RedTail, WestRim and CoyotePack hammocks are all symmetrical lay hammocks meaning that it doesn't matter which way you position yourself in the hammock(head right/feet left or head left/feet right)you will get the same lay.

    

Both the MidZip and  EdgeZip pouches come in both  Canvas and UL versions. The Canvas pouches are obviously made of canvas both inside and out. The UL versions are made with 1.6oz HyperD ripstop nylon, but are the same dimensions and use the same build technique as their canvas counterparts.

The names MidZip and EdgeZip refer to the zipper placement. 

A mid placed zipper is positioned in the center of the front of the pouch, and is a more traditional layout for possibles pouches.

An edge placed zipper is positioned along the top edge of the pouch, allowing for a more "top down" view of the pouches contents.

DragonSnares are simply water bottle holders. Designed to let gravity do the work, simply place the loop around the neck of a water bottle and attach the clip to your backpack, belt loop, hammock ridgeline or whatever is nearby.

I got the idea for these water bottle holders while out on a backpacking trip in the Catskills. A friend of mine was using a homemade tether to hold his water bottle while we were out on a side hike away from camp. When I got home I started messing with different cordage, connectors and knots until I came up with the current design. I asked him if he would mind me using this concept, he did not as he had seen other people do similar things. My friend's nickname? Dragon.

The PackHanger 2 is the newly updated version. The original (PackHanger 1) was very similar in design, but was made of a non weight rated nylon webbing. Designed primarily as an easy way to keep your backpack off the ground by simply attaching it around a tree like a belt and using a carabiner or hook of your choosing to hang your pack on it's built in loop.

The PackHanger 2 builds on that primary design by now using the same webbing our tree straps are made from and using the same box stitching as the tree straps. This gives it enough strength to also be used as an emergency tree strap for your hammock, should one break or get lost on the trail (or in my case left at home once). 

Not everyone likes to use carabiners for their hammock gear. Plus the carabiners I use are great, but a bit pricey to include in an accessory. Most people have hooks or carabiners they would rather use, and usually wind up carrying spares already and just use one of those. 

Update: You can now choose to add a CAMP Nano 22 carabiner to your PackHanger order for an additional charge.

No, not currently. Our T-Shirts and Merch are handled through a 3rd party. When you place an order that includes a T-Shirt, Mug, Sticker or other Merch item, that part of the order gets sent to our 3rd party partner. They fulfill that part of the order and ship it directly to you. You will receive that part of your order seperately.  

We no longer sell T-Shirts through Amazon only through HemlockMountainOutdoors.com

As of November 2018, we pulled our T-Shirts from Amazon and incorporated them into our website, fulfilled by a different vendor. I am aware that a few of our designs we offered through Amazon have been "borrowed" by other vendors. As we find them we notify them that they need to remove any merchandise including our logo.

We occasionally find those designs still being sold by other online shops and listed through services like Google Shopping. Just look to see what site any of those shirts are being sold from. Hemlock Mountain Outdoors does list in Google Shopping. In short, any shirts sold with the HMO logo that aren't available from this site are not legitimate.